Waquis Global Staffing Featured by ManageHR as a Leading Staffing Partner

For more than two decades, Waquis Global Staffing has built a reputation as a trusted partner in the world of staffing and business process outsourcing.

With headquarters in Portland, Oregon, and White Salmon, Washington, along with a dedicated processing center in Colombo, Sri Lanka, the company has grown steadily by combining American oversight with international expertise. Its presence across these locations highlights the global reach and the longevity of the company’s relationships, both with clients and within its own teams.

Longevity is central to Waquis Global Staffing’s value proposition. With more than 22 years in the industry, the company has refined its ability to serve multiple sectors, beginning with IT, then branching into mortgage and real estate, and now expanding further into human resources.

This broad experience means Waquis Global Staffing understands the risks companies face when outsourcing back-office operations. For clients, choosing a BPO partner represents a major investment, and trust is essential. The company’s track record of adapting to industry shifts and sustaining long-term client relationships underscores its reliability and consistency. For instance, many clients have stayed with Waquis for well over ten years.

Creating a Positive Culture

Part of Waquis Global Staffing’s strength comes from the stability and dedication of its leadership and staff. In Colombo, the senior management team has been with the company for more than 17 years. Their deep experience shapes both the company’s internal culture and its ability to deliver seamless service. The workplace environment emphasizes respect and professionalism, and this translates directly into external reliability.

When employees remain with a company for that long, clients benefit from continuity, accumulated expertise, and a level of care that is difficult to replicate elsewhere. This alignment of experience, service, and stability has been the cornerstone of Waquis Global Staffing’s growth. By combining more than 20 years of industry knowledge with a culture of employee loyalty, the company has positioned itself as a dependable partner for handling critical operations with accuracy and consistency.

Joe O’Neill, president and founder of Waquis Global Staffing, notes, “When people are willing to stay that long, it means that we’ve really created a positive culture that people want to be part of.”

Proactive Approach to Customer Care

Customer service has always been at the heart of Waquis Global Staffing’s business. Every client is assigned a dedicated project manager who learns their processes, understands their needs, and serves as a direct point of contact. This ensures clients are never treated as anonymous accounts but rather as valued partners whose unique challenges are recognized and addressed.

The company also takes pride in quick response times, often replying to inquiries within 30 minutes. This responsiveness reflects its proactive approach and commitment to client success.

When people are willing to stay that long, it means that we’ve really created a positive culture that people want to be part of.

Over the years, Waquis Global Staffing has built long-term relationships with many of its clients. One of its most notable partners, a major Midwest bank, has worked with the company for more than 17 years. The partnership has delivered cost savings while allowing the bank to scale staffing up or down in response to fluctuating mortgage volumes. The ability to adjust staffing levels with just 30 days’ notice provides clients with a significant competitive advantage in industries where demand can change quickly. This same flexibility has also made Waquis Global Staffing a preferred partner for human resource firms seeking back-office support tailored to their operational needs.

Precision. Consistency. Efficiency.

Unlike many firms in the global staffing space, Waquis Global Staffing has deliberately chosen not to engage in voice-based telemarketing or customer-facing call center work. Instead, the company focuses on back-office operations, where precision, consistency, and efficiency are paramount.

For human resource firms, this often means Waquis Global Staffing handles labor-intensive tasks such as resume processing, background checks, education verification, and reference checks. In the mortgage sector, the company’s teams manage indexing, mortgage processing, detailed quality control checks, post-closing auditing, pre-funding reviews, and consulting are just some of the tasks provided.

By taking over these tasks, Waquis Global Staffing allows its clients to focus on strategic growth, sales, and customer engagement while trusting its team to maintain the integrity of their backend operations.

Client Confidentiality at Its Heart

The company’s process for onboarding new clients reflects its meticulous nature. Each client relationship begins with a dedicated project manager who oversees training sessions, ensures that processes are clearly understood, and supports the client through the initial stages.

Clients shadow Waquis Global Staffing’s employees during the early phases of projects to confirm satisfaction with quality before full-scale operations begin. Regular communication follows, with daily, weekly, and monthly reporting to ensure accuracy, transparency, and alignment with client objectives. This structured approach has allowed the company to consistently exceed expectations while maintaining accountability.

Client confidentiality is central to Waquis Global Staffing’s work, with many partnerships protected under strict non-disclosure agreements. Within those boundaries, the company has consistently demonstrated its ability to deliver both measurable cost savings and improvements in quality.

For example, one client in the HR space outsourced all its back-office functions to Waquis Global Staffing, including applicant vetting and lead generation. The result was not only significant savings but also increased reliability and reduced turnover, as Waquis Global Staffing’s trained staff provided stability that internal teams had struggled to maintain. In another case, the company was able to reduce an error rate of 20 percent within a client’s internal team to less than 0.5 percent, underscoring the impact of its rigorous training and quality control systems.

The Waquis Families

Cost savings remain one of Waquis Global Staffing’s most compelling advantages, with clients often experiencing reductions of 50 to 70 percent in labor expenses. The company’s performance-based model, which avoids rigid long-term contracts, further strengthens its appeal.

“Clients appreciate our flexibility in adjusting staffing levels without the burden of lengthy commitments, allowing them to align expenses with revenue in real time,” says O’Neill.

While the numbers speak for themselves, Waquis Global Staffing’s success cannot be measured by efficiency alone. The company has cultivated a workplace culture in Sri Lanka that emphasizes respect, stability, and care for its employees. Competitive salaries, health benefits, bereavement support, and retirement plans form part of the tangible benefits, but the company also invests deeply in intangible elements such as employee respect, inclusion, and professional pride.

Over the years, Waquis Global Staffing has provided careers and enabled employees to support families, buy homes, and build futures, creating what Joe O’Neill fondly refers to as “Waquis families.”

The cross-cultural exchange between the U.S. and Sri Lanka has also been one of the most rewarding aspects of Waquis Global Staffing’s journey. Clients frequently comment on the experience of working with the Sri Lankan teams, noting both the professionalism and the cultural insights that emerge from these collaborations.

For O’Neill, the opportunity to learn from and work alongside Sri Lankan employees has been one of the most fulfilling elements of his career, deepening both personal and professional bonds across borders.

Creating Long-Lasting Partnerships

Waquis Global Staffing remains committed to its core industries of mortgage, banking, and human resources, while exploring opportunities for expansion. Canada represents one of the company’s next frontiers, with potential clients already expressing interest in bringing Waquis Global Staffing’s model north of the border.

Clients appreciate our flexibility of adjusting staffing levels without the burden of lengthy commitments, allowing them to align expenses with revenue in real time

However, growth will be managed carefully, ensuring that the company never loses sight of its fundamentals. For Waquis Global Staffing, rapid expansion at the expense of quality has never been an option. The focus remains on deliberate, sustainable growth rooted in the principles of excellence and accountability.

At its core, the story of Waquis Global Staffing is one of endurance, adaptability, and values-driven leadership. The company has demonstrated that outsourcing, when approached with care and integrity, can create long-lasting partnerships that benefit not only clients but also the communities where teams are based.

Through its commitment to customer service, employee growth, and cultural collaboration, Waquis Global Staffing has established itself as more than a staffing service. It has become a trusted partner, a bridge between continents, and a company defined by loyalty, excellence, and shared success.

Staying True to Founding Principles

Today, as Waquis Global Staffing enters its 23rd year, it continues to grow while staying true to the principles that shaped its early days.

It is a company that invests in people, prizes quality above shortcuts, and views every client relationship as an opportunity to build something lasting. In an industry often criticized for transience and detachment, Waquis Global Staffing stands out for its loyalty, its emphasis on people, and its belief that a business can thrive when it values both employees and clients equally.

That human touch, combined with rigorous professionalism, is what makes Waquis Global Staffing unique, and it is why so many of its clients and employees have stayed for the long journey ahead.

This article was originally published at ManageHR.